Last updated: July 2026
UAE Home Appliance Repair ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us through this website, by phone, or via WhatsApp. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices you have regarding your own data. By contacting us, booking a service, or using this website, you agree to the practices described in this policy.
When you book a service, contact us, or fill out a form on this website, we may collect your name, phone number, email address, home or business address, and details about the appliance issue you need help with. If you send us photos of an appliance or an error code via WhatsApp, we retain these only for the purpose of diagnosing the fault and preparing for the technician's visit.
We may also automatically collect limited technical information when you browse our website, such as your general location, browser type, and pages viewed, in order to understand how visitors use our site and to improve its performance.
We use the information you provide to schedule and carry out repair appointments, communicate with you about your service request, respond to enquiries, issue invoices, and improve our services. We do not sell your personal information to third parties, and we do not use your data for purposes unrelated to providing appliance repair services and related customer support.
We do not share your personal information with third parties except where necessary to complete a service — for example, passing your address to the technician assigned to your job — or where required by law, such as in response to a valid legal request from a UAE government authority.
If you contact us via WhatsApp or phone, standard messaging and call charges from your provider may apply. Messages sent to our WhatsApp number are used only to respond to your enquiry and coordinate service visits. Please note that WhatsApp is operated by a third party, and your use of it is also subject to WhatsApp's own privacy policy and terms of service.
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of any information you send to us.
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements. Basic job and invoice records may be kept for a reasonable period after a repair is completed in case of warranty claims or follow-up service.
Our website may use basic cookies to improve browsing experience and understand how visitors use our site. Cookies do not identify you personally, and you can disable them through your browser settings at any time, although some parts of the website may not function as intended if you do so.
Our website may contain links to third-party sites, including social media platforms and mapping services. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their own privacy policies before providing any personal information.
Our services are intended for adults arranging appliance repairs for their homes or businesses. We do not knowingly collect personal information from children, and if we become aware that we have inadvertently collected such information, we will take steps to delete it promptly and securely.
If you are contacting us from outside the UAE, please be aware that your information will be processed and stored on servers or systems that may be located within the UAE, and by using our website or services you consent to this transfer.
We may occasionally send you service reminders or updates related to a booking you have made with us. We do not send unsolicited marketing messages, and where any promotional communication is sent, you will always have the option to opt out.
You may request access to, correction of, or deletion of your personal information held by us at any time by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe, in line with applicable UAE data protection regulations.
This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes relating to this policy or our handling of personal information will be subject to the jurisdiction of the competent courts of the UAE.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated revision date, and we encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at 056 437 1212 or via WhatsApp. We're happy to explain any part of this policy in plain language.
